Though this isn't the keyfactor in order to identify a trustworthy shared website hosting supplier from a bad one or a reseller from a real provider, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person service provider and that you can get in touch with someone whenever you're in need of support. The phone support for hosting services may vary from basic to expert, so the problems which can be resolved with a phone call differ depending on the particular company. In most cases, these matters are simpler and include billing or 1st level tech issues since more difficult problems often need a support ticket where both you and the administrators can follow what is going on with a particular issue. Still, having the option to call your service provider will save you a lot of time and efforts for the multitude of small issues that may eventually show up when you manage your hosting account.

Phone Support in Shared Website Hosting

In case you choose to obtain one of our Linux shared website hosting packages, you can get hold of our support team over the phone for 14 hours a day. We can help you select the perfect plan for your websites because we think that it's better to discuss these matters with a live person. If you already have an account, we are able to assist you with all sales/billing questions as well as general issues, even with some tech situations that do not require a lot of time or escalation to an administrator because it is more appropriate to open a support ticket for time-consuming troubles so as to have the entire communication in one place. We now have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

If you want more information for the Linux semi-dedicated packages that we provide, you're able to call some of the three support phone lines we have across the globe - in the United States of America, the UK and Australia. In this way, you can check ahead of time if our services will be suitable for your web sites. If you're already our client and you own a semi-dedicated account, you can contact us on the phone for 14 hours daily about any billing or general matters. For entirely tech troubles you need to use our ticketing system and get in touch with our tech support as someissues simply need longer time to be dealt with, still we will assist you over the phone with a number of minor tech issues as well, saving you the time and efforts.