Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a one–hour response guarantee for each support ticket or e–mail that you submit to our customer service team. We will rapidly answer all typical queries and forward right away the case to our server administrators in case additional assistance is needed. If you make use of our Administration Services package, we’ll perform any of the included server management services at a time that has been discussed with you beforehand.
A Premium Tech Support Service
Our client support staff will be at your disposal 24–7 should you need help while working with our Website Control Panel or with any of the apps that we preinstall for your convenience on the dedicated server. What is more if you need assistance with all the routine administration tasks on your server, you can order the Administration Services package, which includes backup hard disk drive space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Our Website Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on how to use it. The majority of educational articles in addition video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.