24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 billing, customer and technical support for our Linux shared website hosting packages. Even if you aren't our customer yet and you have questions, we will give you a hand right away and provide you with the needed information, in order to give you a choice to make the best decision when you acquire your new web hosting account. We're available twenty-four seven, including holidays and weekends, and we offer several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have several phone numbers globally, thus you are able to call the one which is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The actual response time is around 15-20 min, so you can forget all about waiting for a few days to receive assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you buy a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and common questions. Our agents will assist you to pick the right plan or offer you information about our servers, in order to confirm if the system requirements for your websites are met. If you are an existing customer, you will also be able to get in touch with us through e-mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that if you use any of these two methods of contact, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other suppliers, even big ones, you can compare the reply time due to the fact that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
With a one-hour max reply time warranty, you will receive timely support when you order a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result every time you open a support ticket through your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires a longer period of time to be solved or if it needs to be given to our administrators, because it's a lot easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.