Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come with an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will allow you to manage everything connected with the hosting service itself in the exact same location – payments, website files, emails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without needing to leave your hosting Control Panel. During the process, you can pick a category and our system will present you with a variety of educational articles, which will supply you with additional info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything in one place, which is the reason why we’ve implemented a support ticket system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server plan. This will enable you to handle the communication with our support team along with your content, which suggests that you won’t have to memorize additional log-on credentials for a different system. You will be able to submit a new ticket or to check the status of an old one with less than a few mouse clicks while you are browsing the content within your account. Furthermore, you can look through older tickets using a clever search function or take a look at relevant knowledge base articles, which offer solutions to commonly encountered challenges. The integrated ticketing system is monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there will always be somebody to assist you.