A 99.9% Server Uptime
Our shared website hosting platform is based on a steady, world–class hardware architecture and a significantly tweaked Linux version. Thus, irrespective of what your website is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service attack, our hosting servers will remain up and running and your websites will stay visible online.
Our Linux shared website hosting packages packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on enterprise–level hardware parts provided by Juniper. Also, on each and every router, we’ve put a firewall with a complex set of rules to be able to sift out all questionable requests.
Thus, in each of our datacenter facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to decrease all potential risks with our cloud hosting packages and irrespective of the fact that we provide outstanding technical support, there are situations when the customer is just not pleased with what we offer. Or he has to switch to a more robust hosting service, such as a virtual private server or even a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely satisfied, we will give you your money back.
24/7 Technical Support
We’ve conscientiously hand–picked each individual member of our 24x7 support department to make sure that we can offer you the best possible client support service that you can possibly get. Each one of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they are available to you 24–7–365 – you’ll be able to get in touch with them whenever you want and they will reply as fast as possible.
Their average support ticket response time is just 20 minutes, whereas with other hosting vendors you need to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than 60 minutes.